Business Process Outsourcing
Business Process Outsourcing (BPO) is one of the remarkable services in the sector of ITES (Information Technology Enabled Services) and encompasses aspects like Scale Economy, Business Risk Lightening, Cost Advantage Utilizing, Change Lead, Etc.
The Outsourcing administrations that conveys in business are as follows:
- Customer support services
- Technical support services
- Telemarketing services
- IT helpdesk services
- Insurance processing
- Data entry and data processing
- Data conversion services
We, at HawksCode provide 24*7 inbound and outbound Call Centre services, which efficiently addresses Customer Care concerns/queries through effective approaches options such as phone, email, live chat, etc.
TSS includes Installation, Product Support, Running Support, Troubleshooting, Using Support Problem Resolution for Computer Software, Hardware Solutions, Peripheral Assessments and Internet Infrastructure Management.
TS includes potential Customer Interaction and Framework execution for customer-interaction, up-selling, promotional strategies crossing, cross-selling endeavours, sales processes, etc.
IT Helpdesk services includes Level 1 And Level 2 multi channel support, system problems solutions, technical problem resolutions, office productivity tools, Support, product usage, query answering, performing remote diagnosis, etc.
It includes new business acquisition and promotion claims which process policy maintenance and policy management.
It includes data entry from paper books, images, e-books, Yellow Pages, websites, business cards, printed documents, software application, receipt bill, catalogues, and mailing lists.
It includes data conversation for databases, word processors, spreadsheet, software applications, etc. It also includes data conversion of PDF, HTML, Adobe Acrobat formats, etc.
